Indian Oil
Irregular delivery of LPG

I am domestic gas customer of Indane since last 10 years. We are served by the dealer Cargo Distributors, Kolkata.

Since last five- six months, I faced a lot of problem to get refilled cylender from our distributor. It will get minium 18-20 days to get refilled after booking. After 13-14 days of booking I make daily morning call to my dealer and know my status to how long should I wait for a refill cylinder, the person who received the phone call ask about consumer number and date of booking and he checked the status on computer and replied that “ajke pathiye deva hobe (today it will be send)" and he dropped the line. This procedure happen minium four or five time every month and finally I got a refill cylender after 18-20 days.

Sir, this procedure is only for harrase the customer, that there is nothing about scarcity of cylinder from IOCL.

Kindly take the matter seriously and save us from this type of problem in future.

Surendra Pandit

Company: Indian Oil
Country: India

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