Aqua Pure Plus
Non attending of fault

Respected sir,

We purchased an aquapure plus 5 stage open type purifier on 6th of march. purchase receipt no is 225270 .One service engineer installed the equipment and there was a water leakage and we had to call back the customer care and the instrument was then replacedon 8th.

Then next service person Mr. Ambreesh came and replaced the leakage instrument with new one with same type of filters in all instead of carbon filters and a 24 volt solenod valve was fixed.

The instrument again went faulty and we had to call back the service engineer and after 4 days. Two persons, Dinesh and one more person came and told they were not informed correctly about the complaint and they had come to visit the site.

Then next day Dinesh came and changed the solenod valve.

After all it has been found that all the filters are same type of filters and carbon filter is not used for the purification of water. When we repeatedly called service engineers, they told they bought the carbon filter on the way to our house it was broken and

Manager Mr. Ramesh he says we will send the persons . but till now no one has attended the fault

From 6th till now the equipment in not in condition. We have done minimum of 20 calls for the same complaint. Being highly fraustrated at last we kindly request you to take action against the same and solve the problem immediately.

Thanks and regards

Deepa Ganesh Babu

No. 70/54 6th street,

Kamaraj nagar, Avadi. chennai. 71

cell no-9380580419

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Company: Aqua Pure Plus
Country: India
State: Tamil Nadu
City: Tiruvallur

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