Nokia 6235
Phone returned unrepaired

I am Prince Sethi and I am writing to you regarding a complaint that I am having since past few months with my Nokia 6235 phone. I purchased this phone in March. It was just two months later that I started facing a problem with it. The joystick of the phone stopped working. I could not receive calls or read any message. My phone then started getting hanged in the middle of a call. I gave the phone for its repair in a Nokia Service center at west delhi, Vikas Puri. I was totally dissatisfied with the services as my phone was kept with them for around 10days and was given back to me without repair. I was told that the phone could not be repaired as the phone has been opened earlier and its software has been completely destroyed. I was also told that the phone is beyond a repair and incase I still want it to work, which is not possible then I need to show it at the main repair center which is at Okhla in the Okhla Industrial Area. My phone was returned back to me without being even touched once. I have the purchase order slip as well as the repair slip issued at the service center with me. My phone is still under warranty. If this is the kind of services that I will get from the Nokia service center after buying a Nokia product then I do not really understand for whom shall I expect help from? It was a new CDMA set and it suddenly stopped working. People at janak puri service center refused to even touch my phone saying they do not handle CDMA problems. Is that supposed to be my problem? At the time of purchase I was given a warranty letter stating services available incase of a break down. Now that I am asking for services I am being given reasons like my phone has been touched and properly fiddled with. I have got the phone checked at a Nokia Care Center which is the right place to be, but I still did not receive good services. Now my humble request from you is to kindly look into the matter and do the needful for it. Also please reply me and let me know to what step should I take next to get my phone back in its working condition as I have spent good amount of money to buy it and I would really appreciate if you could bring back my phone in its working state.

Regards

Prince Sethi

Company: Nokia 6235
Country: India

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