Nokia
Most sub-standard after sales service

My cell phone (Model 2100) had small problem (switching off after working one minute). I made a complaint on 30 June at HCL Infosystems Limited, Venkat Plaza, Panjagutta, Hyderabad- vide Complaint No.410019068. The same was returned on 21 July without attending to my complaint. It seems, because of heavy rush, simply they have returned my cell phone, though it is working and had small complaint of switching off after working one minute. What is the problem at your service station? I can observe from my cell phone they even not opened my cell phone and they say it is not repairable. If that is the case why it is working up to minute? How stupid service you people are having. Most substandard after sales service you have. If this is continued, your cell phone reputation will go within short time. Further I have observed from your service station that all most of the cell phones are returned without attending to. This is because of rush. I have two Nokia Phones at present. Now I will decided to switch over to other phones whom they give good service after sales. I once again say your service at Hyderabad is most substandard... and without opening the piece they say it is not repairable. My problem of cell phone -not working continuously. What is the purpose of keeping service station even they do not attend small problems. Most sub-standard service of Nokia at hyderabad. I will suggest my friends and others and also mobiles do not purchase Nokia... The worst service providers.

Company: Nokia
Country: India

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