Nokia
Poor service!

Given my Nokia E70phone for repair on August 7 - Job sheet No.

174434038/070807/44. Haven't received repaired phone after 32 days. Called – Nokia Care - Many times, no updates on delivery / expected date of Delivery - couldn't get any dates for delivery of the Handset.

Called many time to Nokia Call Centre after 2-3 calls - on August 28 - Care center took a complaint - Number: 2-2CXLOT – with a promise of response after 48 Hours. Couldn't get any update on the status after 48 Hours (Called twice on August 30). Nokia executive requested for 24 more hours. After many calls (almost daily) I would get response from Nokia call center to contact Nokia Care Center on September 5.

Contacted Nokia care center on September 8, I was informed that your handset will be replaced as the phone is not repairable, but couldn't get any updates on When??? It has been very frustrating experience to get my Phone getting repaired from Nokia. Even after one month, I couldn’t get any update from Nokia on when my Phone will be delivered.

Company: Nokia
Country: India

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