Nokia
Nokia care (less) centres and services!

I had purchased my Nokia 6233 handset on 10.10.2006 from a Nokia Priority dealer to avail better warranty and after sales service, even though the regular dealers were selling it for a couple of thousand rupees less. Surprisingly it has been a total contrasting experience to what I expected.

Recently there was a problem of handsfree detection. On 17.07.2007 I approached HCL Infinet Nokia Care Centre, Marol Naka, Andheri East, Mumbai. Initially I was told the issue will be repaired and my handset will be returned within 7 days. A week later, I was told it will take a month since the issue cannot be rectified. Being under warranty, I will be issued a new handset - which later I came to know will be a refurbished one. Finally after a month as conveyed I get a refurbished handset in scratched condition. Not paying much heed to the external looks, I accept the handset.

After insertion of the battery and giving a proper charge, the phone refused to start. I take the handset again to the aforementioned service center, which diverts me to another service center called Phoneman in Andheri East. I'm informed that it’s a hardware problem and again will take a week for repairs. After a week, I visit Phoneman to collect my handset. I was shocked and taken aback that it’s not repaired with and the handset was claimed to be liquid damaged and not covered under warranty. MY HANDSET submitted to the HCL Infinet Nokia Care Center WAS IN PROPER CONDITION ONLY WITH HANDSFREE CONNECTIVITY PROBLEM. Why am I blamed for the damage on a refurbished handset which never belonged to me? Do not people have the data of the handset that comes in and goes out before makings such ridiculous comments.

Not willing to accept any responsibility for the issue, am once again directed to the HCL Infinet Nokia Care Center for redressal. I've handed over the handset for the third time. with no idea of the outcome. My phone has been out at the service center since 17.07. almost reaching 2 months now, it feels like I've been tested for my patience for the error on the part of the service center people.

Am made to run around for an issue said to be resolved in a week's time. I had a Sony Ericsson earlier, but impressed by the reliability and reputation of Nokia handsets and better after sales service, I went for a Nokia phone. Unfortunately all of my expectations have been shattered. I paid comparatively a substantial amount compared to other dealers to avail benefits which I've yet to come across.

Certainly didn’t expect such carelessness and mishandling of issues from a reputed company like Nokia.

Company: Nokia
Country: India

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