Nokia
Battery replacement harassment!

Am one of the unfortunate owner of a nokia phone, with a 5LC battery, that comes under the endangered battery eligible for replacement. On 28th July, I went to their website, punched in my battery serial number and was happy to see that it flashed a message that the battery would be couriered. in fact after a couple of days, it said, that the battery was couriered on 28th itself!! what efficiency!! Till today, nothing. In the meanwhile, tried calling up their helpline (A Banglore number, for which you pay STD charges) and after some automated messages, hung up after five or so minutes. Then, we approached one of their "Priority Centers" who directed us to NOKIA PROFESSIONAL center. There, they said that if I had not put in the web request, they could have replaced it across the table!! They said that it now will take its own course.

I called up the Bangalore number. Waited for ten minutes and then got through to an employee (call center) called Neeta. She asked for my name, phone number and the battery serial number. Then she gave me the information that "YOU WILL GET IT BY COURIER". I asked her whether it has been couriered or the likely date, month and year when they would courier it. She snapped back saying that it has been couriered on 28th August. I asked her for some courier details like consignment note number etc for follow up. She said that they do not keep such records. Obviously, it has been lies all along. I then asked her to give me the contact number or mail id of someone higher up. She snapped back saying that I will get the same response. In frustration, I spent one hour on the net trying to find out if there is some address on which I could voice my protest. I could find none.

What is horrifying is that a company like NOKIA, supposedly the world's largest, has no customer care number nor an email id where one can protest. Truly a company that will not survive long, if this is the way they are going to treat customers. In our family, we have four NOKIA handsets. The next one we buy will be anything but NOKIA.

Company: Nokia
Country: India

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