Nokia India
Nokia care doesn't care!

I bought my brand new Nokia phone (6270) on 9th july. It has a one year warranty. Within six months of use, it got conked off. I submitted it to the Nokia Care Centre at Sector 2, Noida. Since it couldn't be repairable and there was a huge fault with the handset, they replaced me with a phone of the same model from Head Office which too had problems. Within two months of its use, it started misbehaving completely (keypad problems, display problems, phone switching off on its own). I again submitted my phone at the same Nokia Care mentioned above on 5th May, of which they have given me a manual jobsheet (Jobsheet number 165). My expected delivery date mentioned in the jobsheet was 9th may. When i called up on 9th, i found out that they haven't even maintained a copy of my jobsheet and they couldn't even trace it. I rushed to the center and i was told by the manager that its been send to Head Office and it has a component problem and it is expected to be delivered on 15th may, which obviously they didn't. Its 24th today and i still don't know the status of my phone as they continued to lie to me about the status. I am a television producer and its impossible for me to function without a phone! I regret to say that my faith on this brand has been faded away and i will now be forced to go to consumer court.

Company: Nokia India
Country: India

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