Nokia n8
Unjustified and unreasonable acts of the manufacturers and service providers

Dear Sir,

Sub: Unjustified and unreasonable acts of the manufacturers and service providers.

Ref: 16447- Latest job sheet number

I would like to inform you of my dissatisfaction with the Nokia N8 mobile phone purchased on 25/3 and the service provided. Since the purchase of this phone have been facing problems and recently it stopped functioning normally. As you can also notice from the purchase date the phone is hardly 6months old and from last 3months its more with the customer service center (Samvradhi Technologies, koramangala, Banagalore). I have submitted the phone 5 times (Latest job sheet number: 16447) to the customer service center in last 3months. I had also received a replacement phone as the issue couldn’t be rectified but that turned up to be even worse, where the phone is powered on for hardly 10 mins and then it shuts off.

During the second month after the purchase the phone had problems with the display and had to visit the service center and got the display replaced. Later faced an issue with the antenna of the phone as the network used to drop and was not able to make calls, this happened at least 7 to 8 times in a day. Have visited the authorized service center 4 times for this issue but they were unable to resolve it and replaced the phone. The replacement phone had a new problem where it stayed powered on for 10mins.

On each occasion they have kept the phone and apparently worked on it with no luck. Their attempts to resolve the problem have not been satisfactory and they finally claim that there is nothing more they can do to help me. Even the customer care call center (918030303838) wasn't able help me and solve my problem, whenever I ask of a Manager who can take a call on towards resolution of the issue was always informed that Manager was not available or in a meeting. This has happed to me all the 5times I have called the customer support. Later the call would be handled by an Assistant Manager and goes nowhere. I have also logged 2 complains (1-11895629185 and 1-11893715376) and they have not bothered to get back with an update.

I am a common consumer and facing a tremendous hardship due to such practice of the authorized Nokia service centre and Customer care. I seek your kind intervention to get me the replacement (A different problem free model) or a complete refund and a compensation for the delay and the strict action against the authorized service centre.

Here are my phone details

Model Nokia N8

IMEI 356237047185747

IMEI of replaced phone: 357919045759610

Regards,

Hamid Shariff

PH: 7760988868

Email: hamid.shariff@rediffmail.com

Company: Nokia n8
Country: India

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