Onida
Very very poor service

I wish there was a way wherein i could really really voice my opinion against this company. The punch line / slogan of this company says " Neighbors envy Owners Pride " Although I did agree to this when i bough my 29" ky thunder home theatre system, I regret that since 21st September my view towards the company has absolutely changed... There has been a problem with my tv set and since 22nd September, I have been speaking to the Customer Care team on the number 39889000.. a lady took down my complaint and mentioned to me that the next day - 22nd september before 3 p.m. a technician would visit us... Whilst registering my complaint, I had very clearly mentioned that since my husband and I work, we would like someone to come over within a stipulated time. regret that despite my numerous calls (Mr Prathimesh of customer care is a live witness to this) till date i.e. 26th September 1945 hours, no one has even bothered to call and check, forget about any technician visiting us... the call centre guys put it on the service centre and vice versa... if a company as reputed as Onida can deal with customers like us, where do we go...

Company: Onida
Country: India

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