Airtel
Incorrect Billing Calculation

Incorrect Airtel Postpaid Mobile Bill - April: Hi, I am a long term Airtel Mobile Post paid Customer. My Mobile number is 8754403724. I regularly use the 2G GPRS plan (Rs. 98 - 2 GB - 30 paise/50 KB). On May-4 - 3:46 PM, I have converted my plan from 2G to 3G GPRS (Rs. 100 - 100MB - 30 paise/20KB). When I got the bill, it was very detailed. Thanks to Airtel for the detailed Bill. I looked into the calculation and the 3G charge was applied for the whole day May-4 even for the volume that I consumed in 2G till 3:46 PM on the 4th May. How can Airtel charge me for 3G when I was using 2G. It is fair to charge me for 3G for any usage effective May-4 3:46 PM. I have the text message confirmation from airtel on when (3:46 PM 4-May) the 3G got activated and 2G got deactiviated.

I registered a complaint with Airtel and the number is 37306493. I got 3 calls from the Airtel office and I had to explain the problem statement again and again. I am not sure whether it is documented in their system. Finally I sent a mail to Nodal officer and I did not get any response for 3 days (SLA) until I checked with them. They said that the billing is calculated correctly, whereas it is not. Then I called the appellate number 9940644865 and again explained the issue. They are saying that the system calculated for the whole day when we activate 3G. This clearly states that the Airtel Billing system has a flaw that needs to be fixed. Otherwise their Customer are paying more than the actual. This calculation doesnot need an expert to do.

I would request Airtel Managers/Supervisors to involve and come up with a resolution. What if a customer change the plan from 3G to 2G on the mid of a day? Will you charge them for 2G on the whole day (even for the 3G usage in the first half of the day)? I need a quick resolution as the Billing due date is not far away.

Regards, Esaimani (8754403724)

Company: Airtel
Country: India

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