Bharti Airtel & Sony Mobile
Cheating and false promise to sell product

I bought a Sony phone from Reliance Digital on 8th July at Shipra Mall and one Airtel sticker on the box says "Free data usage of 500 MB each month for 3 month as soon as I insert my 1st Airtel SIM" valid till 31st August. The service will activate within 48 hours of inserting the SIM. I verified this with Reliance Digital at Shipra Mall sales person and he confirmed this. When the service was not activate after 48 hours I called Airtel 198, the person said, I have to buy another new SIM and insert in the phone. I checked with Reliance Digital and other vendors for the same phone model, they said it is absurd and wrong, any SIM would work. So I called Airtel 198 again and a Lady confirmed the same that current SIM will work and she logged a ticket #30722520793 promising to resolve my issue within 48 hour. After 48 hour, I got a Airtel sms saying that the ticket is resolved and they tried to call me but failed. So, I called Airtel 198 again, and to my surprise the Supervisor Harminder Singh informed me that the scheme is not valid for my phone as the scheme starts from 20th July and I need to contact Reliance Digital for this. Reliance Digital says, the Box has the sticket from Sony Company and Airtel has to provide the Service, and they cannot do much about this. Harminder Singh, Airtel Helpdesk Supervisor, told me he will get his supervisor to call me after checking all my call details to the Airtel helpdesk, but there was no call back.

I feel really cheated and hope Sunil Mittal (;) is listening and will resolve this issue.

I called Sunny Dayal of ASM Sony Mobile (9910639294) and informed him about this, he promised he would coordinate with Sony authorized people and Airtel to get be a solution. He promised to get back to me by this evening (Wednesday, 25th July).

Dejected Customer - Shankar Bhowal (my details can be found in the ticket mentioned above).

Company: Bharti Airtel & Sony Mobile
Country: India
State: Uttar Pradesh
City: Ghaziabad

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