Black berry
Not repaired phone under warranty

I would like to take legal action against BlackBerry as they've cheated a loyal customer. I bought BlackBerry 8520 on 06 may. It's just been 4 months and the phone got problem about track ball not working, i had approached to the service center on 06 sep 2011 in dehradun, work order no DUN/BB/11/00317, after 7 days they said that water drops was there so it is beyond repairable, i was astonished even a drop of water hasn't gone in my phone. If there was water drops it's warranty period finishes i got serviced my nokia phones so many times if liquid damage is there only warranty lapes but they service the phone, so i was ready to pay but they said it's not repairable. I questioned about water drops but neither they satisfied me nor agreed to service that on payment, i came to bangalore and again approached to black berry service center and after seven days i got the same response, this was the second time i was harrsed by blackberry service center. Again when i went to service center in dehradun they said it is not repairable and you pay the amout of same handset blackberry 8520 and they will give me a new same handset and will keep the unrepairable one with themself, it was enough for me third time i was harrsed by blackberry service center, finally i went for local repair shop and within 7 days i got my track ball problem solved then I realises that if my phone warranty was over service center could have repaired it in very first time. I wasted so much money and harresed by black berry services. In that regard i want retribution money from balck berry. I hope this forum will help. Advice me to file a case.

Regards,

vikram singh

Company: Black berry
Country: India
State: Karnataka
City: Bangalore

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