Blackberry/ Curve 8520
Rude behaviour and fraud to earn some extra money

I have purchased blackberry curve 8520 from spice retail ltd.

Its imei no is 355988043202994.

All of a sudden while I was in my office I saw that my phone screen

got white, than I restarted my phone, it showed the blackberry sign

and than again its display went completely white.

I went to satyam communication at j-40 1st floor, near csm, sector 18

noida u.P. There people asked my problem got it checked by their

technician and told that its under warranty and it will be done free

of cost from the head office and took my handset and issued me a job

sheet on 10/05 stating that it will be done within 10 to 15 days.

There was no scratch on my screen or over my phone they took it and

said it will be done under warranty, but all of a sudden I get a call

from satyam communication of some guy named wilson, he talked very

rudely and said your phone will not be repaired under warranty as its

display is broken, I asked him that when you got it checked by your

technician and issued me a job sheet you people mentioned that it will

be covered under waranty and there is no tampering or damage in the

phone.

He says very rudely and in an inappropriate manner if you want your

phone take it like this with broken display or pay for it or do

whatever you can.

I asked him this is the way to talk he said if you want your phone

tell me, I dont have time for all this.

I just want to know that is this the way the services are given by

blackberry service centers. I gave my phone in fine condition and they

checked, it might have been their fault in mishandling my handset. I

just want my phone to be in proper condition and repaired under

warranty as for their mistake why should I pay.

Please help me on this asap as I am tired of the misbehavior of the

people at blackberry service centre noida. I tried reaching

1800-425-3720, but cant get through for assistance, so I am mailing my

issue so that correct measures should be taken. Or please tell me if I

need to forward my request to some other concerned department.

Company: Blackberry/ Curve 8520
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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