Blackberry storm 9530
Blackberry mobile purchase horror story

Hi All,

I wish to register a complaint against the site "Fashion and You "

Fashion and You.

I had made the following orders from them online :

Order No. :1133764

Oder date : 11/30 12:08:00 PM

Products: BLACKBERRY STORM 9530

Total value Vat : 8999.00

Payment Mode: Credit Card

The product was swiftly delivered to me by courier. From their onwards the horror story started: The mobile sent to me was an used one with contact details and messages stored in it.

I promptly called up customer service and asked them for a refund and they assured me the same and asked me to courier the product back to them.

The courier reached back to them on 06.12.2011.

Since then they have till now not given me any clarity on when they would refund the money or if they actually would.

The customer service agents keep on mentioning that they have no update from the concerned department and would update me in about 3 working days time.

Today i.e 12.12.2011 the stipulated time line provided by them got over. Again the customer service agent gave the same explanation that they have no specific update and would confirm the same in another 48 hrs.

This has become an extreme case of harrasment and i firmly believe they are running a con job by cheating hapless customers like me.

Please do help me in this regard.

Sridip Banerjee

9339817442

Company: Blackberry storm 9530
Country: India
State: West Bengal
City: South 24 Parganas

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