Blue Star
Faulty machine sold

I purchased a 2 ton Split A.C. on 2nd February in my firm Back Office Support Service having a serial no. SCC2410046373 Model no. SCC 2410.

Sir, I choose the “ Blue Star” out of so many company, because Once I purchased a Deep Freezer from you and it was very good. I never needed after sales service. I thought whenever I buy next I will prefer “Blue Star”.

That time, I did not know that the Company of such high repute is having such horrible after sales service support.

I purchased the A.C. in the winters of 2007 but did not operate instant. In summers, when I started, there was no cooling. I called the service people, they examined and said “There is leakage of gas and it would be refilled”. They refilled and the A.C. started working.

I thought the problem is over, but next summer in 2008 the same thing happened again. I requested for change of machine. But I got the answer that “No sir problem is rectified and now everything is alright”. I trusted the service people.

But my very bad luck that in 2009 again the same thing happened to me and the same story. After so many calls the service person turned up and checked the machine. The problem was same ”Gas Leakage”.

In the year 2010 after passing half of summer, I could not operate my machine for single day. The service person came ten days back and said that they are putting pressure in the machine and check after two-three days. But after elapsing 10 days, I am still waiting for them.

What is my fault? Is this that I chose “Blue Star”. The company which only know, how to sell, but sorry to say how to retain their valuable clients. I who was strong believer of “Blue Star’ at one point of time now thinking how to get out of it.

I am attaching bill of purchase and all service report for your ready reference.

I hope, you will appreciate my problem and give some solution at your earliest.

Company: Blue Star
Country: India
State: Uttar Pradesh
City: Lucknow

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