Samsung India
Non functioning of new mobile

The Manager sales Dated: 31/10

Samsung mobile India

Sir

I purchased for my daughter Chinu Chopra a mobile handset the details for the same are listed below

The dealer Matrix Technologies

Dwarka Sector 10. New Delhi -110075

Phone: 011-32915291

Date of Purchase Sept. 12

Model GT-S5263RWAINU

Price Rs. 5666/-

Colour Ceramic White

Bar Code No. 8806071268743

No. on the Box *357125/04/279249/3*

A few days after the purchase, it exhibited problems of all sorts, viz. (hanging, non functioning of the radio etc.). My daughter took it to the dealer, but he even refused to recognize her, though she showed him the voucher. The service centre also did not do anything and returned her as if she was a persona non grata for them. I sent a mail to you and requested Mr. Upendra of technical team to replace the handset. According to him the complaint has been forwarded to the concerned Department for replacement of the set. I now request the company to live to its reputation of being the customer oriented company and replace the faulty set immediately.

This cheat company has not responded to my three mails and five calls to the customer care department.

Regards

sincerely yours

Dr. Hemant Kumar

M.Phil, Ph. D. BOYSCAST (U.K.) R.A. (ICTP, Italy)

Professor of Physics, University of Delhi

South Campus, B.J. Road

New Delhi-110021, Ph: 011 24112604

Cell: 9311469376

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Residence: B-101Himachali CGHS, Plot 8, Sector 3, Dwarka, Delhi-110075

Company: Samsung India
Country: India

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