CANON DIGITAL SLR
DEFECTIVE CANON EOS 5D camera sold to me

This is to bring to the notice of everyone that a reputed company like CANON can actually sell defective camera's and run service centres that not only can't solve your problem but also ruin your camera. That too, really expensive ones.

I guess everyone knows the value of a Canon EOS 5D mark-ll Dslr kit.

after a lot of researching, and being a customer of Canon for the last 8 years, we decided to go in for THIS camera.. the EOS 5D MARK ll

My father bought this camera for professional use, from a store called the People's Camera Company at Colaba, Mumbai.

Who would even guess that the camera sold to us would be defective?

I continuously started getting this error 20 on my camera screen within a few days after i started using the camera, which didn't allow me to take any pictures.

So when I gave it to the Canon repair centre at Andheri in Mumbai, they took a week saying they'd set it right.

The camera seemed fine for a couple of pictures after the repair, after which the error 20 started coming up again! That was the shocking part. What repair really happened, I wonder.

First of, there's a manufacturing defect, and then they couldn't even repair it. Pathetic, coming from Canon!

Then the error 20 continued on and off unpredictably, for the last few months i haven't got the error, i don't know when it's going to pop up again!

One terrible thing I realised after giving the Camera for repair to the Official Canon service centre was that, my AUTOFOCUS is not working on the live view mode and video-shooting, ever since!

When a friend of mine who is helping me out with this happened to call up the Canon service centre regarding these manufacturing defects, they replied saying they don't replace products. So what exactly do they expect us to do with the defective products they sell us? Keep it with us and not bother about it. Shocking!

It definitely isn't trustworthy to give a camera like that to their service centre again, lest they create more trouble and ruin my expensive camera again.

The invoice number for the camera is 02205278

I am forced to believe now that Canon is among those companies that actually sell really expensive products with manufacturing defects, and have inefficient service centres that are not only incapable of solving the problems with their products, but also spoil the products we trust them with.

This has by far been the biggest fraud I have experienced. Canon

Company: CANON DIGITAL SLR
Country: India
State: Maharashtra

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