CARRIER A.C. MAKE DUAL COOL
COMPRESSOR IS NOT WORKING

I purchased window A.C. from company authorised dealer M/s Madhu Electronics, Sanjay Complex, Gwalior. After purchase I lodged the complain that A.C. is taking much time in cooling the room. They did not respond the request and told me that after 3 service you will get desired cooling till that time pl.wait. Next year when summer season began I lodged complaint that even after completion of 3 services the A.C. is not cooling the room. Howerver, at last they send a technician he checked the A.C. and told me that we will re-fill the gas in compressor therefore we will carry your unit to our service centre. I had no option but to agree with them. on 13/05 they re-install the A.C.at my house and charged Rs.2200/- on account of Gas filling and service charges. I paid them. Today i.e. on 06/04 when I start the A.C. the compressor of A.C.was not working and due to which there was no cooling. I immediately rush to the shop of the dealer and narrated the incidence. They shown no interest but advised me to book complaint with their service centre. I did so now the people of service centre telling me that we will take at least 5 days to make visit and than will find out the reason why compressor of A.C. is triping. What a fun it is hot summer season has began and they are behaving in a very casual manner. They are not worrying about the customer problem. My compressor is still under warranty period, if it is not working you please replace it, they, therefore not showing any interest at this moment. Pl.resolve the issue. M.K.SANGHI, GWALIOR

Company: CARRIER A.C. MAKE DUAL COOL
Country: India
State: Madhya Pradesh

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