Carrier air conditioner
Broken Front Grill Wind Flaps

I am a distressed customer call who has made every attempt to chase people in service and sales to get the broken Carrier AC wind flap replaced.

I have recently bought a carrier AC 1.5 ton from Croma [Kaushambi-Pacific Mall Ghaziabad U.P. India], the AC was deliver on the 20th April and the installation was done on 22nd April, while installing, the engineer who had come from some franchise / service [third party] told me that the AC wind flaps is broken and he himself lodged a complaint with Croma and got it registered with Carrier service centre ], It has been since then I have been calling people in Croma & Carrier to the franchise people, there is no one taking the responsibility to get the AC wind flap replaced.

Croma by the way are also very poor in Customer Service

I got Carrier email address from the envelope that came along with the AC delivery, I had not opened it it till now, it was good to see that the letter boasts and welcomes customer for the service, but do they really provide service to your Customer, I doubt that they would have a single record of a satisfied customer. That is my experience with Carrier

I am not emailing to request for service anymore but want to make them aware that they have not just lost me as a customer, but to tell them that their service is just pathetic and their are not going to make it to the next level.

Company: Carrier air conditioner
Country: India
State: Uttar Pradesh
City: Ghaziabad

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