Carrier
After sales srevice sucks

I have got a Estrella window AC and it has stopped working 3 weeks back. The unit is still under warranty. So a technician came along and happily said that the PCB need to be replaced and they will get it from Gurgaon. Its been three weeks after that and every time I hear its either coming or the technician is busy and will come down tomorrow. They have such lousy customer service that you wonder why they even care to give this 1 year warranty, when their staff makes sure the customers never get proper customer service.

Well one thing is for sure, I will pass this word around that it doesn't make sense to pay premium price to get such crappy product which breaks down within 1 year and after sales service is simply the WORST!!

Company: Carrier
Country: India
State: West Bengal
City: South 24 Parganas

  <     >