Carrier Duracool Star 1 T Split Airconditioner
Delivered in Damaged condition and poor response from the Sales/Service Personnel

Hi,

I am a resident of Chennai and I have purchased a Duracool Star 1 Ton Air Conditioner from Ratna Cools Pvt Ltd, Chennai (Bill No. 2907) for this summer. I believed that both the product and the sellers are reputed and will not have any issue further for the after sales support. This is my second Carrier A/c (Previous one I got when I was staying in Mumbai). But unfortunately, the sales and service persons ruined my faith. Though the product is supplied & installed on time. But the installation personnel had found that remote is damaged and they did not update the installation forms properly, however, they have reported that the remote was delivered in damaged condition to the seller and the service persons. But the A/C is currently useless for me. Now when I contacted the service personal, they say it can happen in rare cases, however my loss is 100%. Though they are promising everything, they have not replaced the remote yet. According to them, it will take another 4 days. However, I need to be sufficiently compensated for this delay in servicing the equipment.

I am not expecting this behaviour from a reputed firm like carrier India. At least they should have replaced me in the next day of reporting the complaint. I had a better experience with Carrier in Mumbai and I got every support without even need for follow up.

Request you look in to the matter and concerned service centre and sales centre need to be sufficiently penalised, so that the reputation of the company is maintained.

Thanks,

Ramanathan N K

91 900 309 9969

Company: Carrier Duracool Star 1 T Split Airconditioner
Country: India
State: Tamil Nadu
City: Chennai

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