Carrier India/ Estrella 1 ton window AC
Very poor service

I have purchased Carrier window 1 ton AC from Coolways Sector 44, Chandigarh on 30 May. and I have installed the AC at my Bathinda house i.e. 230 kms from Chd. As Carrier is a Global company so they can provide service anywhere in India. I have lodged complaint on 180030111111 (Carrier India helpline) more than 30 times they said team will visit but the next time I call they said that the team has resolved the problem as the service manager from punjab may have send a wrong feedback, I personally went to Chandigarh to take the faulty part that was in warranty because Mr Jaswinder one of the Service incharge from Chandigarh said me to pick the part and he will get it replaced. But the part was not changed for 3 months and I mailed the whole matter to the head office and a response came and the part is replaced and service was done but the part is not installed properly and there is a hudge noise coming from AC and I cant run it, and now no one is giving me a positive feed back, The guy who replaced the part is not picking up the phone. From the date I have purchased the AC I have hardly used it for 10 Days it is a faulty machine. I am really fed up of this. I will never buy a Carrier product in Punjab in my life. These people have even spoiled the reputation of such a prestigious company. The service in Punjab of Carrier is really poor.

Company: Carrier India/ Estrella 1 ton window AC
Country: India
State: Punjab
City: Bathinda

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