Digiworld/Kenstar
Didnot provide free startup kit with the microwave oven

I ordered a Kenstar Microwave (23 lit Conventional) using site http://www.edigiworld.com/. As per their site along with the microwave I was to be given a Microwave startup kit but when the microwave was delivered there was no startup kit along with it.

I contacted customer care and also wrote mails to customer care mail id mentioned on the site.

Soon I got a reply from a customer care person about my order number and in next few days he called me up and told that for free items a new order needs to be created and he has done that and i will receive the startup kit in few days.

The trannsaction hapenned on 29th Jan and till date I haven't received any startup kit from Kenstar. After that many times I wrote on the mail id and tried to contact the person but no one replied.

Is this the way digiworld does customer care?

My order details are:

Order No: 50656

Order Date: 29-Jan

Payment Method: Credit Card

Dispatched Date : 02-Feb

Dispatched Through: order shipped

Reference No. : invoice no-1816100722

Regards,

Jeetendra Khemani

Mob: 9650255466

Company: Digiworld/Kenstar
Country: India
State: Uttar Pradesh

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