Electrolux / 1.5T WAC EA18WCRL
VERY POOR SERVICE

My personal experience.

DO NOT BUY ELECTROLUX. I am planning to buy a new branded AC next sason now.

WORST SERVICE EXPERIENCE%

1. My Electrolux WAC is faulty since 14.06.12.

2. Service engineer took PCB of front display panel for repairing on 18/06.

3. My service docket was closed next day even AC was not rectified.

4. Service engineer came with repaired PCB on 25-06-12 but it was not operational. PCB was not repaired and was sent without CHECKING .

5. He again took the PCB on 25-06-12.

6. I am not able to contact any Electrolux official and no body from Elextrolux or Service centre even called me about this. What a Service?

7. My AC is 6 year old and each year it is failed for about 10-12 days. PCB had become faulty 3rd time i think.

8. I repeatedly called on CALL CENTRE 18602001212, LOCAL SERVICE CENTRE since enonmous times.

9. Service centre incharge never picked his mobile number.

10. I got the the number of service incharge of UP area. I am in touch with him for past 7 days on his mob, but my problem is not resolved. I also insisted to pay for a new PCB.

11. Each time local service center told to resolve by next 1-2 day.

12. Too many requests /reminders (almost alternate day) had been sent to ELECTROLUX customare service email electrolux.care@pemail.in which was mentioned at Electrolux website.

13. My PCB has not been placed and I am still waiting for any response. I also requested to put other PCB till mine is repaired.

14. TODAY IT IS more than 21 days OF FAULT AND I am WITHOUT AC IN PEAK SUMMER TIME...

15. NO BODY FROM ELECTROX EVEN TALKED TO ME DESPITE SEVERAL REMINDERS? COMPLAINTS IN PAST 21 DAYs. IT HURTS...

Company: Electrolux / 1.5T WAC EA18WCRL
Country: India
State: Uttar Pradesh

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