Electrolux AC
Faulty AC given and wrong installation

I had purchased 1.5 ton split AC from Vijay Sales Surat on 15th June

Model No. EA09SCRXWH

Installation was done on Saturday, 18th.

Job No. PAHM 1506110088

However after installation I found that the AC is faulty and there is absolutely no cooling. Two people who came for installation were very rude and unprofessional and they have done a very shabby job. Also note that AC manual, remote cover and batteries were missing.

After that I have raised complaint 3 times on call centre number and every time I am given assurance that this will be done soon

Problem is identified as “Faulty Outdoor unit”. My questions are

• Why was I given faulty unit at first?

• If unit was faulty, why was it not detected by person at the time of installation. Why no demo was given?

I was told that installation will cost Rs 1800 but the person who came has charged me Rs 2000 without any extra work

I have been following up with Vijay Sales (Mr Manish -9909926176) and manager from company (9374423334) but till date no one has even visited my house. Moreover the person concerned at SS Services (9328965945) is also totally non responsive

Shubham Sooden

9825800217/9033099006

Company: Electrolux AC
Country: India
State: Gujarat
City: Surat

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