Electrolux
Poor customer service

I bought an Electrolux Refrigerator on 16th Nov. The bill number is 8180.

Model - ER180

serial number - 71201123

After one month from the date of purchase, the compressor produced over noise and has been changed with free of cost.

Again on 22 Nov the refrigerator has lost its cooling effect.

I called for the service.

The technician came and did something and charged Rs 1400.

Within two days (24th Nov'11) the refrigerator stopped its cooling effect.

Again i called for customer service. The same technician Karthik called us and inform that freezer has to be changed.

He didn't came in person, he didn't check the actual problem.

But he suggest to change the freezer over phone call.

From then, i have given so many complaints asking for senior technicians.

The complaint reference numbers are follows,

ECOM3001120071- 30th Jan

ECOM0102120045 - 2nd Feb

ECOM0702120033 - 7th Feb

The company is sending the same technician named Karthik.

His service was so poor that he could not found the actual problem in the refrigerator.

He came for first service on 22nd Nov. He refilled the gas in the compressor and charged Rs 1400.

Within two days (24th Nov'11) the refrigerator stopped its cooling effect.

We called for the customer service.

Again the same technician Mr karthick came and suggest to change the freezer. Also he ask for extra money rs 1500.

He is not giving proper reason that why he didn't check the freezer when he came for the first service on 11th Nov.

Also he is not giving any assurance that the fridge will work after spending the Rs 1500.

So, how much money do i have to spend to make the fridge work?

I have made phone call to customer service many times asking for some senior technician. But no proper response.

From 24th Nov, the refrigerator is kept idle in my home.

It stopped working within two years of purchase. We lost all the hope that it will work again.

Is there any solution for this problem?

Will the company send some other technician who knows something about the hardware?

Company: Electrolux
Country: India
State: Tamil Nadu
City: Erode

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