Electrolux / EDP 195 / 2012
Poor customer service

I bought Electrolux refrigerator EDP 195 / 2012 recently. The appliance never worked. When approached to the service center the complaint was not registered unless it went through the dealer. The service center cribbed with unavailability of service personnel and only after several calls promised a day and time for visit. The service personnel was unavailable on the phone number provided. The call center support guy suggested change of number for the personnel and also suggested a holiday on the promised day of inspection visit.

I would recommend to ward-off any appealing deals for Electrolux refrigerators, since their after sales service is a real pain.

Company: Electrolux / EDP 195 / 2012
Country: India
State: Maharashtra
City: Thane

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