Benetton Watch
WATCH NOT WORKING

Reminder - 1

&-- Original Message &--

From: Oriental Carbon & Chemicals Ltd.(EDP)

To: Response

Sent: Thursday, October 01 10:04 AM

Subject: Re: problem in watch

Dear Parachi

As I had despatched non workable watch thru Trackon courier Service against slip no. 154925596 on 16-09 and you have got it on 17/09/09 as per courier service status. But till date I have not received any communication from your end.

I am forwarding scan copy of courier status delivered to you for your reference.

Regards

Tanweer

&-- Original Message &--

From: Response

To: 'Oriental Carbon & Chemicals Ltd.(EDP)'

Sent: Saturday, September 19 11:31 AM

Subject: RE: problem in watch

Dear Member,

Thanks for your mail to us.

With reference to your mail, we would like to inform you that as your order details will come in our rto, we will do the needful as per your intimation.

We request you kindly wait for some more working days; you will receive the same soon.

Assure you for best services always.

For further queries, please feel free to get back to us at response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or write to us at,

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Thanks & Regards,

Prachi

Executive-Customer Relations

India Today Book Club

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From: Oriental Carbon & Chemicals Ltd.(EDP) [mailto: edp.dharuhera@occlindia.com]

Sent: Saturday, September 19 10:57 AM

To: response (ITBC)

Subject: Re: problem in watch

Importance: High

Dear Praveen

I have despatched non workable watch thru courier on 16-09. Have you received it Pl.confirm and repir/replace it as soon as possible.

Regards

Tanweer ahmad

ADDRESS: H.NO. 280, 2ND FLOOR

SECTOR - 10A

GURGAON - 122001

MOB.: 9818005513

&-- Original Message &--

From: Respone

To: 'Oriental Carbon & Chemicals Ltd.(EDP)'

Sent: Monday, September 14 4:19 PM

Subject: RE: problem in watch

Dear Member,

We thank you for your mail to us.

With regard to your mail, we would like to inform you that you can send it in another box along with currier receipt and invoice copy..

For further queries, please feel free to call us on our Helpline Number (011-40502424 or, 9:30 AM TO 6:30 PM, all 7 days)

Warm Regards

Praveen

INDIA TODAY BOOK CLUB

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From: Oriental Carbon & Chemicals Ltd.(EDP) [mailto: edp.dharuhera@occlindia.com]

Sent: Thursday, September 10 2:15 PM

To: response (ITBC)

Subject: Re: problem in watch

Importance: High

Dear Chetan

I have opened the parcel pack and shifted watch to my wrist and handover packet to dust bin, I can send you watch thru courier into an other packet and I have not paid any courier charges neither I have receipt of that. But luckly I have Invoice copy and I can send you along with. Pl. advice.

Thanks for your quick response and prompt action!!!

Regards,

Tanweer

&-- Original Message &--

From: Response

To: 'Oriental Carbon & Chemicals Ltd.(EDP)'

Sent: Thursday, September 10 1:32 PM

Subject: RE: problem in watch

Dear Member,

Our apologies for the inconvenience caused to you.

We request you to kindly send the complete parcel back to us on the address below:

India Today Book Club

B-47, Indira Enclave, Neb Sarai

New Delhi- 110068.

along with the photocopy of the invoice and an intimation letter giving the details of your requirement. We will send you fresh parcel as replacement as soon as possible.

We request you kindly send the courier receipt so we can forward it for the refund of amount paid by you while sending it back.

We once again apologize for the inconvenience.

For further queries, please feel free to get back to us at response@indiatodaybookclub.com. You can also contact us on our Helpline Number (011-40502424, 9:30am to 6:30pm, all 7 days)

We assure you of our best services always.

Thanks & Regards,

CHETAN ARYA

India Today Book Club

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From: Oriental Carbon & Chemicals Ltd.(EDP) [mailto: edp.dharuhera@occlindia.com]

Sent: Thursday, September 10 11:04 AM

To: response (ITBC)

Subject: problem in watch

Importance: High

Dear Sir/Madam

we had purchased a BENETTON WATCH (CODE U0357) against invoice no. ORAO90005099 Dated 29-07, we had got it in middle of August after some times it stops and not working now. as users what can we do to repair / replace pl advice us.

our member ship no. ITBC0937120

ADDRESS: TANWEER AHMAD

H.NO. 280, 2ND FLOOR

SECTOR - 10A

GURGAON - 122001

MOB.: 9818005513

Company: Benetton Watch
Country: India

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