Nokia
Handset not working properly

I purchased my handset in February. It was working fine till May real problems started First the slide cover that covers the camera started malfunctioning. I got it checked in the service center in Planet Cell, Pune center. I was told that the spring had broken and is not covered under warranty. It would cost me around Rs. 450 for no fault of mine. Now the real problem started, the handset it started switching off. I got the mobile checked in the Nokia Care center in Planet Cell, Pune (411007). They told me it was a virus problem. and updated the software. I had not even connected my handset to any computer nor received and data using Bluetooth so I was a little amazed. But the problem continued even after the software updation. I again got the software updated and also the memory card formatted. Moreover the software updated was not having the 100 free inbuilt songs and also the game during the time of the purchase of the new handset. I inquired about it and was told that the songs and the games will not be provided. Please let me know how can I get these back as I have lost them without any fault of mine. Again a new problem started. My mobile stated giving very low battery backup. Maximum of 24 hrs with minimum usage. I again got it checked and got the battery replaced from the same center i.e. Nokia care in Planet Cell, Pune 411007, but still same problem is persisting. Inspite of repeated requests to person incharge of the center nothing has been done. I was told that my mobile will be sent to the main service center to identify the real cause of the problem. I am repeatedly going to the center and getting different excuses every time. Please look into the matter immediately as I am a facing several problems due to it. I have the carry the charger everywhere with me. Please look into the matter immediately. I have been a Nokia user since last 10 years and I have full faith that my problem will be addressed as soon as possible.

Company: Nokia
Country: India

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