Elica / GAS HOB
Burner Problem

Hello

I have purchased the Elica GAS hob. the details are below

Model: ES 4B 60 S

Chasis Sr - 11011303

Purchase Date -29/12

Delears - Vijay Sales Thane.

I have purchased Gas HOB on 29 Dec and the same is installed by

technication on 5 or 6 Jan.

In the the first use there are black spots (Burnt) comming on all four burners

Its look like some reaction with burners. There was no food, milk, tea on any kind of food on burner

while cooking. We have tried to wash it on liquid but the black spots

are not going.

Elica technication visited and he washed it with Scothch Brite. He

washed single burner for 5-8 minutes and given the solution that you

need to wash it after every cook... which is not possible and I

think this is not a solution. We are wiping the gas surface efter every

use but can't wash burners.

I 'm following up with continously customer care @ elica and there is no other contact details except 1800 233 0007 or email: customercare@elica.

Every time one CC name Mamta picking up phone. She don't know the escalation matrix nor providing the detils if asked.

Till date I have spoken the Mr. Marshal, Sudharshan. I asked her to provide top authority escalation Matrix details, she is not providing, saying that she don't know the contact numbers and mail ids of her superior.

Please help.

Thanks

Prashant

Company: Elica / GAS HOB
Country: India
State: Maharashtra
City: Thane

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