Eureka Forbes
WORST EVER service Poorest of the Poo

A water purifier complaint booked on 7th April & 0057693763

One more complaint number 10th April &- 0057782107

One more complaint number 18th April &- 0057796061

Hell with this useless company which gives only complaint number but no

internal co-ordination. AMC is height of it. Engineer never gets signature

from customer about pending call. He updates on his own and company

thinks that the call is closed. Actually the compalint was booked

because water purifier pump was not working. 7th the call was booked.

9th or so engineer attended saying FUSE is the problem. Small parts

are not supplied to them. He went away. No signature obtained. No call report.

10th we called and got a new complaint number. On 12th or so, another

Sr engineer visited and he replaced fuse but pump failed. He said MOTOR problem

No signature obtained. No call report. He assured that one more call is pending

for want of MOTOR. SInce its AMC he assured he will replace in 2 days time.

(I should have asked FROM WHEN). On 18th when i called customer care,

one more complaint number. I fought and got 9600017844 Sh MeenakshiSundaram

This mobile is to be contacted ONLY AFTER 10am it seems. First time mobile

timing was conceived by me. Its rather interesting. I expect the call to be closed

atleast by today (19/4) as per Sh Meenakshi. Lets hope. But one thing is

sure. DONT GO BY THE AD OF EUREKA. HELL WITH IT.

NSridha

Company: Eureka Forbes
Country: India
State: Tamil Nadu
City: Chennai

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