Eureka Forbes/ Inova
Sevices and miselling

We had purchased a purifier from Eureka Forbes approximately 2years back.

However as the area is village there is some problem in water pressure which doesnot reaches the purifier.

hence as suggested by the technician from eureka forbes last year we had installed a pump too generate pressure by the technician from the same team.

However we had faced frequent problem in the operation of purifiers, which was rectified by the local tecnician of the company against the fees.

He himself use to come in every two month to the check the purifiers condition and its supporting appliances.

However his motto was never to check the appliance but to cross sell something.

He had always insisted us not to call the customer care and to call him for all the snags related to purifiers and we did the same.

Few days back as usual the purifier stop operating, and we called him.

He confirmed us of visit however had not visited to for 3-4 days, and kept the phone off. Then was after repeated reminder he visited us check the purifier for two hours and went back claiming some spare part to be called from the main office.

However later he didn't turned up.

Since it was my father who was taking care of things, i got shocked and with the services of eureka forbes people and immediatly called up the call centre for the compain.

Later i came to know from the other techician of company who turned up on the call lodged with call centre, that the pump installed got damaged and need to install a new, and as the pumps warranty lapses in last 10-15 days, we have to pay for new.

Complain Points:

Company representive had deliberately made us wait so that the warranty expires and we have to purchase the new one.

We had continously suffered from the service issue and the technician earned lots of money out of it.

Continous harrasments of purchasing purified water due to frequent snags in the purifiers had made us inccurs additional expenses.

Company should not allow his technician to pitch, to call them direclty for the snags so that all the technical default should be recorded with the company.

Misselling, not to tell the customer for three month Emi and place the cheque in irregular date, which had impacted me on financial deal.

Company: Eureka Forbes/ Inova
Country: India
State: West Bengal
City: North 24 Parganas

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