Nokia
Repairing under warranty period

To

The Senior Manager,

Customer Care, Nokia,

C/O Telemobile,

Garima Grand, 1st Floor,

Dr. B. Baruah Road,

Guwahati-7

Dear Sir,

Sub:- Repairing of my mobile Hand set under warranty period

I have the honour to inform you that I had submitted my Mobile phone model N5610d for service under warranty period to Telemobile, Garima Grand, 1st Floor, Dr. B. Baruah Road, Guwahati-7 on 20.05.09. The Nokia Care centre kept my handset and given me a copy of service Jobsheet No. 2671 dated 20.05.09. On 22.05.09, the Nokia care centre contacted over phone stating that the handset could not be repaired in Guwahati and the set required to be repaired at Company. Accordingly, they sent the set to Company and stated that this would take another 20-25 days time to come back from company. After 30 days, I regularly contacted Nokia care over phone but every time they stated the set had not come back from company.

On 05.07.09, I personally went to Nokia care centre and asked about the status of my handset. At that time, one Shri Manish of Nokia Care told me that handset has returned by company without repairing and since his boss was out of station, he could not give me the exact status of the handset as whether this would be repaired or not and also stated that he would personally contact me on 07.07.09 when his boss would return. But nobody contacted me on 07.07.09. On 09.07.09, the Nokia Care centre contacted me over phone and told me to take back the set as it was returned back by the company. Now, I am fully dissatisfied with the services within the warranty period but sorry to say that the service which you provide to customers is really pathethic from a company which claims to be number one in Mobile phones. I am without phone for almost 2 months which is a basic need for life.

In view of above, I need to get my phone replaced or my amount with suitable interest rate and compensation; else I will file a complaint with Consumer Court under Consumer Protection Act of 1986. I seek compensation for the mental agony caused due to deficiency in services and inconvenience faced due to non-availability of my phone for almost two months.

Yours sincerely,

(SANTANU DEB)

House No. 68,

Tarunnagar

ABC, Guwahati-5

Company: Nokia
Country: India

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