LG
Extremely poor sense of responsibility

Dear Sir,

I have been lodging repeated complaints of TVs; one with my in laws Mr Arun Coomar (a senoir citizen) and other with me. The problem has been attended to at both the places in Lucknow. The technicians know the problem of which component to replace/repair. I do not know what feed back these guys give to their bosses that it is treated as DONE in their records. However, the problem continues to lie with both the TVs unsesolved. In one case they were to change the speakers and in other case they were to replace the sound card. The technician gets uncompatible sound card which he knew it to be, yet he opened the TV tried and made us realise that he is sincere but the fault lies with despatchers. He promised that he will come with the compatible card. It has been over a month no response whatsoever. Mr ArunCoomar TV has irratic sound and in my TV sound comes back after switching it off/on time again. The Area Supervisor Mr Rajesh Singh has not taken any interest because as per his record it has been rectified. Infact he is NOT CONCERNED. Every time we approach toll free No and we are given new RNA. The latest RNA Nos are 120726072172 and 120729059658. Once I requested toll free No to provide us tele No of more senior and more responsible person I was given Mrs Manjari Yadav's No 09918701050.Unfortunately this No has also NEITHER RESPONDED NOR REPLIED to my SOS forwarded through SMS.

May I request to help me out please.

Yours faithfully

Colonel R K Rahul.

Company: LG
Country: India
State: Uttar Pradesh
City: Lucknow

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