EZone
Customer Service

I bought Eureka Forbes Aquacare UV Water Purifier FBID: 2563851 online from ezone below are the order details Order Number:5000889069, Order Placed on: 16.06.2010

I received the courier on 19.06.2010. Since then I am following constantly following with Eureka Forbes and eZone to get the water purifier installed.

On 19.06.2010

I called eureka helpline Delhi no 011 39883333 around (5: 45 PM) no one picked the phone

On 21.06.2010

I called eureka helpline Delhi no 011 39883333 around (10 AM), they gave Ludhiana number and asked to contact on.

On calling ludhiana eureka helpline.. they said the product I got is a dealer model, they cant do anything

I also tried reaching dealer helpline no response.

On 22.06.2010.. got a ref no F0137 from ezone (Noida helpline centre") and they ensured the purifier will be installed within 24 hrs.

No response from any one. When I call Ezone they put on call on hold for long and ask for details again and again.

It seems there is no answer to the installation of the purifier.

I tried to look for customer complaint centre on eureka Forbes and ezone site, no link was there.

Calling on helpline no positive response

I even send feedback on ezone. No action observed

Company: EZone
Country: India
State: Punjab

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