Faber India /Solaris Chimney
Regarding Poor Service

I have lodge a complaint on Faber India customer care no. 1800 2093484, complaint No:1112253247 dt. 19/12 regarding service of my FABER Chimney model name “SOLARIS”. Till date I couldn’t get proper response from service center. When I have call no. of times to Customer Care finally a service person came on 23/12 but that service technician has broken the small plastic part where motor is fitted with hood. Now service center owner Mr. Naveen, A1 Services, Samta Colony, Raipur, Chhatisgarh has send a mail regarding the part to the company & within a week my problem will be rectified. Till date 31/12, when I contact Mr Naveen Mob no. 9826331416 & phone no. 0771- 4033247 again & again. He replied that company couldn’t send small part through courier service, so I have to again wait, how long, he is not able to answer?...and his answer was non responsive & non appropriate. Again when I have call customer care dt: 30/12 and asked the solution of my problem then they forwarded my call to their Senior Executive but couldn’t get proper response. Again I have call company person Mr. Rakesh on his Mobile No. 09370599577 dt 30/12 and informed my problem. He assured me that he will look into this matter very seriously.

Now, should I presume that the failure of the company policy, not to send small part through courier due to that my chimney not fitted till date.

So finally, I am thinking to send Registered Notice to Faber India Company for spoiling of my modular kitchen.

Harsh Sinha

Raipur (C.G.)

Company: Faber India /Solaris Chimney
Country: India
State: Chhattisgarh
City: Raipur

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