Global Access/ Mobile handset
No Response from the shop regarding the faulty handset

Hi Sir,

I had purchase a handset LG KP115 from the Global Access, Malleshwaram on 15/10. Within few days i noticed that the handset was having problems receiving signals and the voice was breaking. After this i personally went to the LG repair center located at Frazer town, Bangalore. But post this also i faced the same issues. With all these problems i went ahead and informed the same to Global Access, Malleshwaram (where i purchased the handset from). The executive took down the complaint and told me that he will get it repaired in a week's time. Later when i went to collect my handset back, it was found that the handset does not even switch on when the sim card inserted into it.

With respect to this, i demonstrated the problem to the shop executive and he promised me that this will also be taken care and will get back to me as soon as possible.

Today March 2nd almost 4 months since my handset is lying with the shop keeper. They never bothered to call me and tell me the status of the handset not asked me to collect them.

I have been visiting their shop ever week and requested them to replace the handset with a new one since it was 4 months old and serviced more than 3 times.

Every week they promised me that they will give me a new handset and they never did so. Its been such a long time and they are least bothered to even respond to my queries.

When we enquired them to show all the bills regarding the repair done to that handset, the shop keeper informs us that they do not keep any such logs and they donot have a tradition in maintaining the records. This is totally unacceptable reason to accept from a reputed company like Global Access.

The handset costs Rs2451.92 and it was gifted to someone really close to me. Since then my relative has been managing without a cell phone and we have been facing lots of problems in keeping touch with each other.

Keeping all these in mind. I would request you to help me in getting me back my money or a new handset.

Thanks and Regards,

Swetha M Sangam

Mob No: 9986420088

Company: Global Access/ Mobile handset
Country: India

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