Godrej / Refridgerator
Cpmpressor problem / cooling problem

Respected Sir,

Let me introduce first I, A.ARULMOZHI deprived Indian, who purchased your esteemed??? Godrej product.

I purchased Godrej fridge, Model No. eon 350 lit, double door, frost free at your dealer’s shop Saravana TV showroom, Tiruvallur, Pin 602001 on 26-10 for an amount of Rs.18000/-. The amount I spent is negligible to you.

Within two months your esteemed fridge not worked. I made a complaint immediately. After a couple of days your service person attended the fault on 04-01. He said timer problem and etc. One more service person came only on 20-01 and he said compressor should be replaced. They took hardly 20 days to replace compressor ie on 11-02. That time itself one of your service expert advised us the fridge should be replaced by new one and the same was explained to your end. Based on this I explained everything to your service incharge Mr. Rajagopal, but he did not cares and strictly told replacement not possible. But I did a mistake, I would have gone to consumer court that time itself.

The same fridge gives trouble on 07-05, I made a complaint to shop where I purchased. Only on 11-05 one of your service person came and told compressor not working. On 18-05 Mr. Mathi, service person came and replaced compressor and collected Rs.1450/- for filling gas, etc. After a week, again one more compressor replaced by the same person. All your compressors work like this?

On 30-05 I made another complaint by using customer care no. 66300000. Complaint No. 336475. One of your service person came on 31-05 and said compressor problem. Because of the summer I suffered like anything. Really I got fed up with your product. Are you not bothering about your product? Before purchase of this product I was using Godrej fridge since 15-04-1997 without any problem. (185 lit. deep door, FF,). Only because of this and as well as I need more space to keep my items, I have gone for the same product. It is very shame to you and me also. I lost my hope, my fridge will not withstand any further repair. I kindly request the same is to be replaced by new one. (or) only possible by consumer court, I am ready to go also. Your advice is invited.

Thanking you,

Yours very pitiable chap,

A.Arulmozhi

(A.ARULMOZHI)

Class I officer,

CVRDE

Ministry of Defence, Avadi

Chennai – 600 054

Email address:- avml@sify.com

Company: Godrej / Refridgerator
Country: India
State: Tamil Nadu
City: Tiruvallur

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