Greendust
Faulty Product
- 12-19-2011
- 277
Electronics and household app.
Recently I purchased a travel steam iron (Black & Decker make) under the category 'Factory Seconds' from a website named Greendust. On enquiry with their call centre it was mentioned that irons will come with damaged carton, but product is in very good condition. Inturn I received an iron box with steam function not working. RMA was raised through their website which inturn mentioned that item will be picked up for replacement, till date no response. A call with their contact centre made me now that they don’t know what is ‘RMA’ and issued me a docket no. stating an engineer will visit to rectify the problem.
No response either. Hope such experience shared in such forums will help others also to think twice before taking a step to order from this website.
Company: Greendust
Country: India