Hindustan Unilever - Pureit Water purifier
Service issue - Replacment of Battery

I have purchased Pureit water purifier more than two years back. On July 07 my purifier stopped working as new battery is need to be replaced. i have ordered one Germ kill battery - 1500 ltr on July 07 via complaint No. S10/DLI 2233-031299 with a committment to deliver in next 72 hours (received sms). Further on July 08 i have again given request via complaint No. C102409483 with assurance to solve the problem next 48 hours. But nothing has happend on 9th july also. On July 12 i have received an sms that my complaint has been attended (complaint No. C102409483) and they have asked for a response. In fact no body has turned up to attend the complaint. After this sms i have again given a complaint via no. C-102427750 with an assurance to serve within next 48 hours but with no movement happend. On July 13 i have again received an sms that pureit team is not able to trace our address my question is that i am using this purifier for the last 2 years and i am getting services on the same address how come they have not been able to trace our address (complaint no. C102409483). Again i have given request on July 13 via complaint no. C-102436328 with an assurance to deliver the equipment within next 48 hours but nothing has turned up. On July 14 i have given one more complaint via no. S-10/DLI-2233-032725 but till today i.e. July 15 nothing has been done and still i am waiting for the Germ Kill Battery to be replaced. I am suprised to see for replacing major part of a purifier how many days they will take with repeated complaints and requests. In fact this is not the first time whenever we need to replace the Germ kill battery we have to struggle in the same manner.

Mohit Aggarwal

099993-77663

Company: Hindustan Unilever - Pureit Water purifier
Country: India
State: Delhi
City: North Delhi

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