Hindustan Unilever/pureit
Replacement of Wrong product

Dear sir,

I have been using Hindustan Unilever water purifier, pure it brand, since March 15th. The germ kill battery of this water purifier needs to be changed after it purifies approx. 1500 liter of water. The germ kills battery of my water purifier normally run for three to four months.

Recently in last weak ofMarch’2010 I got the battery of my water purifier changed (order booked on 24th march) for which I was charged Rs.365.but within 10 days the germ kill battery become totally red (i.e. it was finished) and water filtration stops .now during these 10 days i would have hardly consumed 100 liter of water from the purifier.

I called the company customer care (helpline no. 18601801000) and registered my complaint about getting wrong Germ kill battery. An executive from the company, who had replaced the said battery, visited my house to check the battery and told me that he will get back to me within 24 hours. But he neither came nor did he call me. I again called the customer care on 22 April to register my complaint (complain no. C102105506) and I was promised that my purifier battery will be changed free of cost within 24 working hours, but it doesn’t happen. I again called the customer care on 26 April and I was told that my purifier battery won’t be replaced and I will have to buy a new one. Further I was given a complaint no C102116137 and was told that someone will visit to check the battery. No one visited my house again but till recently I keep receiving massage from the company that my complaint has been attended.

My complaint against the company is that of poor product delivery and poor service. I have been given a wrong or faulty Germ kill battery and company should change it free of cost.

Regards

Abhishek Kumar

Customer ID: 1925680109. Mobile no: 9212022797.

F-144/B, Mangal Bazar, Laxmi Nagar, Delhi-110092

Company: Hindustan Unilever/pureit
Country: India
State: Delhi
City: East Delhi

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