Hitachi
HITACHI SERVICE CENTER

I registered a service request for the servicing of my air conditioner.

I was given an estimate of Rs.1800 by the centralized customer care guys.

I had asked for the visit on Saturday.

But, the service center guy from Patparganj, Delhi, visited my home the same day on Thursday, when I was not home.

He gave an estimate of Rs.2800 and collected Rs.350 as visiting charges.

He has not shown his face since and we feel cheated because of 2 reasons:

1.Given the wrong estimate at the time of service booking.

2.We feel held at ransom because of Rs.350 collected and no service done afterwards.

I AM PLANNING TO GO TO CONSUMER COURT COMING WEEK AND TAKE CARE OF THIS SITUATION, IF YOU GUYS DON'T DO SOMETHING ASAP.

Company: Hitachi
Country: India
State: Delhi
City: East Delhi

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