Homeshop18/Wespro Digital Pvt. Ltd
Refund of cash against defective mobile

Dear Sir,

I was booked a order for Mobile handset WM3708I on 27.06.09 and booking order no. 701353995. I got the product on 02.07.09. Before using the set I charged it as prescribed in manual, but there was no full charge done. So, i complained to Homeshop customer care and said the problem about the set then they filed my complain no. 1725804 on dtd. 13.07.09. Then I got a call from the company to use the mobile and it'll be ok after use. But, the problem were the same. Several time I requested to them to short out the problem or refund my cash. In the month of August the mobile became in dead position and I informed to company about it. Finally on october they said to send the mobile and assured me they'll refund the money. I sent the mobile by firsflight courier no. U76365364 on dtd. 10.10.09. But on 24.11.09 they sent the same mobile in same condition and I informed the comany about it. Then they said to keep it for some time as it is. Then after time to time query by company finally on dtd. 01.12.09 they again said to send the mobile and they'll refund the money. I sent it by first flight courier no. U76386094 on dtd. 01.12.09. Then after time to time query to company they always denied to refund the money and said to give me repair set. But I dont want the same kind of defective mobile set so, I always requested them to refund the money and they forwarded my request to their higher official. Finally, query on dtd. 31.12.09, they totally denied to refund the money. So, I am writing you the compain for justice.

Thanking you.

With Regards

Inderjit Kumar

Bhubaneswar

Mobile- 9437966159

Company: Homeshop18/Wespro Digital Pvt. Ltd
Country: India

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