Whirlpool Refrigerator
Very Bad After Sales Service

My Whirlpool refrigerator conked off on thursday 24th of September. We made a complaint to the call centre and were assured that an engineer will come home the next day to check the fridge.

The engineer did come home the next day. He checked the refrigerator and informed us that the compressor is blown and that the fan will need to be replaced and gas refilled.

We were assured that this will be taken care off on the coming Monday inspite of it being Dasshera. On Monday, no one turned up.

We informed the call centre and were assured that the complaint will be taken care off on Tuesday. No one turned up on Tuesday too.

We called the Call centre and asked to speak to the manager. We were informed that it is against company policy to disclose the name of the manager. So we spoke to a supervisor by the name of Dharmesh who very confidently guarnateed, I repeat guarnateed, that the fridge will be repaired on Wednesday.

We waited till late Wednesday, all the time calling the call centre to inform them that the engineer had not yet called up. Ultimately in desperation I called and asked to speak to Dharmesh. After making me hold the line for 10 minutes he comes online and LIES to me that the engineer is on his way. When we still did not recieve a call till around 7.30 PM I again called the CC and asked for Dharmesh. This time around I was informed that he had left the office.

I asked to speak to the supervisor on the floor. I was informed that one Naina will be calling me.

Today is Thursday, I still have a broken fridge with no engineers visit.

As of today, not a single Whirlpool appliance will ever enter my house for the rest of my life.

Company: Whirlpool Refrigerator
Country: India
Site: www.whirlpoolindia.com

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