General Electric (GE)
Poor Customer Service

I bought a GE cordless phone in Mumbai, India from a well reputed retail chain. This line of cordless phones had just been launched in India. When i reached home i realized that the Called ID on the phone was not working. I connected my old cordless and it was working on that. I also called my telephone operator and confirmed whether the feature was activated. I drew the conclusion that the phone was probably not equipped to recognize the Indian number format.

After this, i went to one of the GE appliance web sites, went into the 'Contact Us' section and wrote a long complaint about how they should have thought of something as crucial as Caller ID before launching the phone in the country.

All i got as a reply was an automated message saying that they would be able to clear my queries better if I call some helpline. The helpline number was not Indian based and I am unable to call it. I think this has been the worst experience with customer feedback i have ever had.

GE as a brand, has lost a great amount of credibility in my mind. I would not recommend anyone out there to go spend their hard earned money on any of their products.

Company: General Electric (GE)
Country: India

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