HP / Color Laser Jet CP1215
Replacement Issue

I have purchased a box packed CP1215 HP Color LASER JET printer from ARIHANT INFO-TECH dated 13th of FEB.

After I put it in power at my home in the same day - i found it is a faulty printer and gives me a message - Catridge shipping locks not removed.

I call directly HP customer care (via toll free no.), they bored me for 1 hr. and take my complain against tech fault giving me a case no. (It is too late - case no. 2869965 Product Sr. No. CNBJ8DX0BV)

In the very next of that horrible day... A person from Redington (India) Ltd. (P-89, CIT Road. Entally, Puddapukur, Kolkata - 700014) came to my home and after the check up - he said me to send it again to reseller before he gave me Service call report and asked me to vivist their office of the above said address in order to complete the paper work for official replacement of the product. Why replacement and why not repairing? He said within 14 days no repair of the HP product is done rather it is got replaced.

Alas... who knows that it will take me in serious trouble of still not getting my replaced printer.

Every weak I go and ask for my replaced printer to my seller ARIHANT INFO-TECH and they told noting they can do as company do not provide the replaced printer.

they have already sent that faulty CP1215 as soon as they obtained it from me dated 16th of FEB. against giving me a replacement CHALLAN.

Now my question is what to do?

Company: HP / Color Laser Jet CP1215
Country: India

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