HP Printer
Totally unsatisfactory and negligent attitude

affoffshore
12-28-2011
187

I purchased HP printer model#OJ 3608 about six months ago for my personal use only. I did use it for barely a month. I was out of station and returned end November. I found that the printer was taking unusually long time for printing. I contacted the customer care and they were kind enough to do some diagnostic run to narrow down the problem. Subsequently they did find out the was the conning and hardware problem. They advised me to handover my mine to the Redington India limited.

At the time of handing over they advised me to handover the cartridges too. I did it and showed them the level of ink in the cartridge.

After nearly two and a half week I collected my printer in the same condition in which I handed over. the following problem are specified below for your perusal.

(a) the printer was not repaired at all.

(b) They stole my brand new cartridges, both colour and black.

(c) the new spare part was received by them but they didn't replace it.

I have spoken to the manager Mr. Devinder Reddy cell# 9392252005. He is in Karnataka and expected to be back in couple of days. He promised me to look into the matter.

I have given my printer for repairs at the following address:

Redington India limited,

g S Mall, F-2 &F2A First Floor

Near Rajive Gandhi Statue,

somajiguda, Hyderabad 500082

Tel# 040 30471802

Email: servhyd@redington.co.in

Please look into the matter and take necessary action as deem fit. I desperately need my printer in operational condition.

Thanks and regards,

Captain Ehtesham Mirza