Idea
GPRS is not working

Dear sir,

I am the proud user of idea postpaid number 919922657766 I am using this number from last two years i am also using a pre paid no of idea from last six years 919822574187, the complaint is regarding the customer care service, I have called the customer care no 12345 on 26.09.10 to activate GPRS on my mobile set (SONY ERICSSON XPERIA X 10), the reply was that GPRS is already activated on my number and the settings will be sent to my mobile at the earliest within an hour, but after several reminder calls on that day the settings was not provided that day, next day I have called the no 12345 but the same incidence happened again the told me that the settings will be sent at the earliest and the attitude of the customer care people was very arrogant the were not able to tell any thing about the settings and the required time when they will send the setting or call me for the settings. till date the settings were not provided on my handset due to which iam not able to use the GPRS .

I, kindly request u to look into the matter and do the needful from your end to send the settings of GPRS on my no.and also take necessary action against the customer care people and let me know on my no. so that in future the name of the company will not be spoiled by this kind of attitude.

Thanking you in anticipation.

VIKRAM SINGH

919922657766

27, RAJNAGAR KATOL ROAD

NAGPUR (M.S)-440013

Company: Idea
Country: India
State: Maharashtra

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