IDEA PREPAID
Phone disconnected

Dear Sir,

My phone is 98226 61248 of IDEA prepaid services.(NOKIA MODEL) and I have been using the same for last 5-6 years.

It has been disconnected since15 Jan.

As per their request I had filled up the KYC form and submited the same at their Paud road office in the month of December.

After disconnection I contacted them on Monday 16 Jan and was told that the documents were not complete and I should resubmitt the documents again.

Accordingly I resubmitted the documents At their Bhandarkar Road Head Office

After Srutiny of documents I was assuered that they are in order and your phone would be started immediately withinn 2-4 hours.

Then i have been contacting their customer care department regularly and I have been told repetedly that I should resubmitt the documents again! (They are not telling me the the reason for incomplete documentation)

In the above case I am now helpless as nobody is giving me proper reply.

What should I do to get the phone restarted.and what happens to mental torture and business loss I have suffered?

Regards

Rajiv Natu

Company: IDEA PREPAID
Country: India
State: Maharashtra
City: Pune

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